Our technology helps you Document customer service request and Respond Faster. As a result, you have a complete list of customer work request and nothing slips through cracks.
When a customer calls, dispatch scrambles to find a tech—often taking hours. Our system can work as Digital Dispatch system that can automatically alerts your office or on-call team based on shift for a faster response.
You have no visibility into what your customers are asking your techs. Without knowing the up-coming opportunities, you risk losing business. You can change policy and ask your customer to send a text everytime they need service or quote. This will document customer's request in their own words and pictures.
Your existing customers are a gold-mine for future business. Our system allows you to become an integral part of customer operations. So, nothing slips through the cracks, and you can keep competition out of your accounts.
The customers can include pictures, short videos, and other information for a better description of the problem and service needs. So, your service team can respond to the service call efficiently. (See Video)
Your customer can simply send a text/SMS message. Our system routes the service request to the on-call teams. As a result, the customer response time goes from hours to minutes. (See Video)
Now you can receive emails from a customer's work order, CMMS, or control system and automatically notify the right teams who can respond to customer needs. You can set up custom policies that notify both your customer personnel and your team in a specific sequence, ensuring optimal results for the customer. (See Video)
Simply pass the assigned text number to your customer’s field personnel. Let them send a text message anytime service/reapir is needed. Our system will automatically gather essential details, request photos, and generate a comprehensive list of the services and repairs the customer needs. (See Video)
When a customer sends a text, our system instantly recognizes their mobile number and applies the appropriate policy based on their preferences. This ensures the right questions are asked and the right team members are notified to deliver better service. (See Video)
System can automaticall notify other teams or management if there is no response by the first team. So, Nothing Slip through Cracks. (See Video)
The system automatically routs the message to the assigned team based on time and day of the week.
The built in customizable question and answer system will capture all the important information your team needs to deliver fast service. information such as service details, pictures, location, equipment, PO, quote needed, etc. The questions can be customized for each customer
The system tracks all service text by the customer. As a result, no opportunities slip through the cracks.
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Select Your Text Number
Select your new Text Message number in your area code
The System is Ready
Setup a call with us, so we can go through the system setup with you. Than you are ready to pass the number to your customers
